To be fair, I can't really say anything bad about Axa (yet): the fault is really with the postal service, which first failed repeatedly to deliver claim forms to me, then failed to get their letter to the vet. I guess they could have anticipated that, but the post is the real issue. :-(
I've been very lucky and have never had to claim anything for Molly in the 5 years I've owned her: I assume this is why they want a copy of her clinical history, since they won't have any details on file about her other than what I told them when I first bought the policy.
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timeasmymeasure
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Date: 2009-10-24 02:56 pm (UTC)I've been very lucky and have never had to claim anything for Molly in the 5 years I've owned her: I assume this is why they want a copy of her clinical history, since they won't have any details on file about her other than what I told them when I first bought the policy.