This should not feel like the triumph that it in fact does.

A couple of months ago, our council recycling service, which had started out seeming terribly prompt and efficient - stopped.    The black binbags were still collected, but nobody collected the brightly colour-coded bags of paper, tins, cardboard etc. 

I rang the council, who promised a two-day 'emergency pickup' which duly came and took the recycling away.  And then, silence descended.  No longer was the cheery glass-jingling, tin-can-clashing sound of the recycling lorry heard in our lane. 

I rang the council again.  Several times.  I was enormously polite - indeed, some would say, cheery -  but at the same time, pressing. 
( In which social media comes rather unexpectedly to the rescue.  )