World's slowest garage...?

[bunn]

I damaged my car on 10th April. It's supposed to be being repaired under the insurance policy, but the garage are *REALLY* taking their time. They told the insurance company it would be finished Weds, but rang me on Friday, not to say it was done - but to say that they would ring me again on Tuesday... Tuesday will be over a month they have had my car!

Does anyone know if there is any kind of limitation on how long they are allowed to take over this, or if there is anything I can do about it? It took the garage 10 days to assess the damage and produce a quote!

Because the accident was my fault and nobody else was involved, I am forced to use the insurance company's choice of garage rather than my own.

Comments

[helflaed.livejournal.com]

Yup. Quite true- you don't have to use their garage, but it does cause a lot more hassle if you use your own. It might be worth nagging both insurer and garage though.

As for the insurer, well I know that when I worked in legal expenses insurance we knew that some insurers would deal with things immediately and others would take weeks to reply.