World's slowest garage...?

[bunn]

I damaged my car on 10th April. It's supposed to be being repaired under the insurance policy, but the garage are *REALLY* taking their time. They told the insurance company it would be finished Weds, but rang me on Friday, not to say it was done - but to say that they would ring me again on Tuesday... Tuesday will be over a month they have had my car!

Does anyone know if there is any kind of limitation on how long they are allowed to take over this, or if there is anything I can do about it? It took the garage 10 days to assess the damage and produce a quote!

Because the accident was my fault and nobody else was involved, I am forced to use the insurance company's choice of garage rather than my own.

Comments

[bunn.livejournal.com]

Been there, done that... I called the garage a number of times, and I've also had the insurance company call them. The garage told me that they had all the parts in some time ago, but when the insurance company called, they were mysteriously 'waiting for parts' again.

As of Friday the garage confirmed to me (again) that they had all the parts but I am starting to wonder exactly how long they are allowed to keep it sitting waiting to get round to it.

My impression is that they have taken on far more than they can cope with: they've told me that they didn't expect to be this busy, and also have had staff on holiday. Which is fair enough, but if they can't cope, they should either get people in, or send it elsewhere. (This was before I got the insurers to check up with them: after that they became less confiding).

[bunn.livejournal.com]

.. forgot to mention: noI don't have to use a specific garage, but I do have to use one of their 'approved' ones - because this is a rural area on the edge of the country, there just aren't that many large garages west of Exeter that count as 'approved'.