Note to self 2

[bunn]

I take it all back.  Charge less for everything.  That way nobody will be expecting anything much or care if it goes wrong....

Comments

[tena524.livejournal.com]

To quote a friend in a similar line of work: "The invoice is an excellent means of revenge." This was first quoted to me when a client's employee called him at home at 7 AM, hysterically demanding he show up immediately if not sooner to correct her problem - her speakers weren't working and she couldn't listen to music while she worked. He tacks on what he calls "nuisance charges", at a minimum of one-hour per level of irritation. I think the invoice reads something like "urgent services charge".

My old business partner and I have been known to raise our rates in the hopes of encouraging certain clients to look elsewhere. If they're making you crazy, do your best to laugh all the way to the bank.

[bunn.livejournal.com]

In theory I subscribe to this view wholeheartedly: in practice, I find it easier if I am feeling bumptious and confident. Any mistake I make knocks my confidence so that I end up wondering why on earth they are paying me at all.

Hey ho, as long as I bill well enough in mood 1, I should be able to coast through mood 2...