Waiting for broadband...

[bunn]

At last broadband has landed - or so we are told. The BT guy has already been here once to disconnect our ISDN line and connect it up: alas, he could not make a connection :-(. He has gone away again to see if the connections are properly set up at the exchange. In the meanwhile, ISDN is working again, but I don't know how long for, so it is hard to do any work knowing the thing might be turned off again at any moment...

There is no standard 'impatient' mood icon! What sort of person sets up a list of moods that doesn't include impatient? Impatient is practically my default state: all other moods are temporary variations on that theme.

And as I was typing this, the connection went down. The BT guy is now sitting here waiting for the new ADSL connection to be made live, and is phoning round all the BT helplines in an attempt to get this speeded up. It is nice to know that even inside BT there are no secret tricks that make the whole process more efficient.

Apparently the second line we ordered (so we keep our 2 phone numbers) will be installed next week by another BT engineer - because heaven forbid that it could all be done by the same guy on the same day!

... an hour later, the ADSL is now live, but the router hasn't arrived from Zen, so this is posted via crappy modem dialup. Ah, the dulcet tones of negotiating modems.

Comments

[chainmailmaiden]

BT Bah! I still hate them, I expect they need an instruction manual to tell them how to make a phone call.

They still owe us money from our lack of phone episode. Bacchus finally gave up and phoned them on Saturday only to be told that we should wait for our next bill as that will show any refund or compensation we are due. If we're not happy apparently we can contact Ofcom. We already have the letter drafted...

Can't wait to get broadband, we've been told that the new place is already set up for cable, so are considering going down that route and cutting out BT altogether. However we're are unsure as to whether the cable company would actually be any better than BT so are still undecided.

[king-pellinor.livejournal.com]

When we went broadband we had to get rid of ISDN first, and only then could we book someone to come and set up the broadband. Two or three weeks it took. Oh, and they couldn;t test the line to see if BB would work until after the ISDN was gone, and if it wouldn't then we'd have had to pay again to get the ISDN refitted.

Anyone ever accuse BT of monopolist tendencies?

LadyofAstolat nearly shrivelled away for lack of fanfic :-(

[kargicq.livejournal.com]

When I moved into this house, the phoneline was dead as a doornail, which rather annoyed me. It took me four calls on separate days to different BT departments (initially from a payphone ten minutes' walk away and then from my shiny new mobile) to get them to acknowledge that there was a problem. Once I spoke to the right people they were extremely helpful (as was the engineer who turned up) -- it was just getting to them past all the gatekeepers!